140 characters or less June 25, 2008
i update my jaiku and twitter more often than this blog. micro-blogging FTW!
an apple tale March 28, 2008
so we went to the apple store yesterday for a “genius” to figure out why my laptop’s number keys and ctrl keys were not working. this has been an issue since last november 2007. every previous call to their tech support obviously didn’t help. and how i just LOVE how when i’m finally “elevated” to a product specialist, he doesn’t call me back nor reply to my e-mails. my my. that just makes me all giddy inside! being ignored by apple tech support! and my favorite part? when he e-mails me today to say that he was expecting me to get back to him by e-mail. doesn’t that just give you warm tinglies inside? okay. obviously it doesn’t, but seriously. dude. i emailed him. called him. left voicemails. what kind of support is that? i even gave him the benefit of the doubt and let him have more than 48 hours to reply though his first auto-reply said they reply within 24 hours. and then when i finally give up on him, i get this woman on the phone who says i’m out of warranty. and of course i have to explain that no, you are so wrong. i just told you my case number and that my case is still open. all previous tech support i’ve spoken to said that my case is open and therefore i can still get applecare support. i’ve called multiple times since november of last year. and if you’d like to know the last time i called, it was less than 2 weeks ago and my so-called “product specialist” doesn’t make any attempt to contact me. so of course, this woman leaves me on hold for about 5 minutes to figure out if this case is still open. comes back to tell me she can’t pull up my case. i explain again how i am supposed to get help with my laptop and all i want is another product specialist since the one assigned to my case is non-responsive. so i get put on hold for another 10 minutes. then she tells me she’ll try to help. then realizes she can’t help me and eventually tells me she’ll elevate me to a product specialist (just like i told her to do in the beginning). but wait! put me on hold for another 15 minutes please. why thank you! so by the time i get transferred to an actual product specialist, i look at my phone and it shows that i’ve been on the phone with applecare for more than 41 minutes. so i explain the situation again to the product specialist and he is actually quite nice and apologetic that no one has replied to me about my laptop issue. apparently he can see that i’ve tried emailing my previous product specialist about the laptop a few times. so this guy helps me out and ultimately sets up the aforementioned appointment for me at the apple store. mad props to awesomeguy* for being very nice and helpful. negative props to lame-o* for his lack of customer service skills.
(right now, i’d like to point out that when the keyboard issue first appeared, i called the apple store and they told me to call their tech support about this issue. they are the ones who can fix this problem. and it is ironic that i ultimately had to take the laptop into that same apple store to finally fix the laptop keyboard.)
well in the end, the guy who looked at my laptop was helpful. i give the apple store a high-five for fixing it so fast. (they had to replace the keyboard and said it would take 3-5 days to fix. and they actually finished it the same night i dropped it off, but we were already at home when they called to tell us it’s ready.) hopefully, the issue really is fixed and it isn’t something bigger causing the problem.
i give applecare a big ol’ saliva-filled raspberry. most the raspberry goes to 3 people at apple. the 2nd time i called, their “fix” was to plug in an external keyboard into a LAPTOP. um, yeah. so what is the point of having a laptop if you carry around a freaking 104-key keyboard? here’s a raspberry for you! the second raspberry goes to everyone’s favorite product specialist, lame-o*. thanks for not replying, twod! and lastly to that let’s-put-people-on-hold-for-long-periods-of-time-loving woman of my most recent call to applecare. this raspberry is for… wait please hold for a second… [15 minutes later]… this raspberry is for you!
* apple employee names have been changed because the names i gave them are more fun to use
arby’s… why do you torment me? March 10, 2008
i give up fries for lent and then this happens:
Free Curly Fries today at Arby’s
Arby’s restaurants offer a free Arby’s Medium Curly Fries every Monday after NASCAR racer Matt Kenseth wins a race. He won this past weekend. Customers will need to bring in printed proof of the race results to claim their fries. This offer is limited to one order per person and while supplies last.
1… 1… 4… March 8, 2008
now that the phone is synching with plaxo, i’m trying to get to 1.1.4 for some modding fun… we’ll see how it goes 
what’s wrong with your face? December 14, 2007
this has to be the best head shot of an athlete that i have ever seen. nice smile, man.
thanksgiving November 22, 2007
happy turkey day! or is it really “sad turkey day”? a whole bunch of turkeys are going to be cooked and served on a platter tomorrow. how do they celebrate thanksgiving if their turkey family is being eaten? what then??? won’t anyone think of the turkeys?!?
container store contains nicotine November 3, 2007
i must say. container store is a big fat biznotch. why must that store contain so many awesome things? why do they make home organization look so damn nice? that store has sucked a good chunk of our income away from us. and all we have to show for it are 2 rooms decked out in their sexy shelving. we’ve got a few more places to install the shelving still, but somehow we feel that we need to go to that store again. to obtain more items. because having a few hundred dollars worth of container store items laying around uninstalled is not enough for us. we need more damn it. we are container store whores.
